Records Retention and Technology

I’ve been asked to participate in the writing of a book that is scheduled to be published here in the United States early next year.  The book is about Records Retention and I’ve been asked to put together “Chapter 4″ The section on Technology and its impacts on how Corporate Records are retained.

Over the next several weeks I will be posting drafts of the sections that I will be including in Chapter 4 with the hopes of soliciting feedback from the community at large.

As it stands now the outline for Chapter 4 is as follows:

Chapter 4 – Technology and Records Retention

1.       Introduction

• Technology solutions – not the same as paper
• Business Process – the same as paper
• Strategic Importance of Electronic Content Control vs Unstructured Data

2.       Record System Terminology

• List of Record System Terminology
• Technology Acronyms used

3.       Types of RM Systems

• Pure RM
• Box Management
• EDRM
• ECM

4.       ISO Standards and their Impact on Technology (the way things should be done)

• Overview
• ISO 17799
• CMIS Standard (OASIS)
• ISO 15489
• ISO 15836
• ISO 19005-1
• ISO 14721
• ISO Standards that will be referenced :
  • ISO 23081
  • ISO/TR 18492:2005
  • ISO 9001
  • IEC 82045

5.       Enterprise library (they way things are done)

• Definition – The collection of stored corporate knowledge, upon which internal and regulatory controls are placed.
• Collection of ECM Systems
• Interoperability between ECM
• Limits of control between ECM systems

6.       Open Source vs. Paid ECM systems

• Overview of the Features Present In Open Source Systems
• PAID (need a better name) ECM Systems
• [Optional] Gartner Review of Industry

7.       Document Capture

• Paper File
• Office Document

8.       Workflow

• Business Process Modeling
• Mapping business process to Records Classification / Schedule

9.       Email Capture

• User Initiated
• Automated
• Hybrid Approach

10.   Remote User Support

• Remote Cache Server

11.   Cloud Computing

• History of Computing (brief)
• What is the Cloud
• Regulatory Impacts on the Cloud
• General Issues faced by Cloud Computing

12.   Social Media / WEB 2.0

• Web Sites
• Instant Messenger and E-Rooms
• Facebook and Similar Presences
• Twitter

13.   Long Term Preservation

• PDF/A Format

Feedback and Suggestions are More than Welcome!